Firming Facial Serum – Anti-Aging Lifting & Tightening

SHIPPING & DELIVERY

Processing Time Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

• Standard Shipping (Canada & U.S): 5-7 business days
• Express Shipping (Canada & U.S): 2-3 business days
• International Shipping: 10-15 business days

Shipping Rates

• Free standard shipping
• Express shipping: $9.99 CAD

Order Tracking You'll receive a tracking number via email once your order ships. Track your package anytime through the link provided.

International Orders International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in your order total.

Questions? Contact us at info@pureluxebeautyco.com for any shipping inquiries.

TERMS AND CONDITIONS

Last Updated: January 25, 2026

Welcome to Pure Luxe Beauty Co. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these terms.

1. GENERAL

Pure Luxe Beauty Co ("we," "us," "our") operates pureluxebeautyco.com and sells premium skincare products. These terms apply to all visitors, users, and customers of our website and services.

2. ONLINE STORE TERMS

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your province or territory of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

3. PRODUCTS AND SERVICES

All products and their descriptions, images, and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to limit the quantities of any products or services we offer and to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

4. ACCURACY OF INFORMATION

We strive to provide accurate product information, including ingredients, benefits, and usage instructions. However, we do not warrant that product descriptions, pricing, or other content on this site is accurate, complete, reliable, current, or error-free.

If a product offered by us is not as described, your sole remedy is to return it in unused condition within our return policy timeframe.

5. PRICING AND PAYMENT

All prices are listed in Canadian dollars (CAD) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice.

Payment must be received before your order is processed. We accept major credit cards and other payment methods as displayed at checkout. All transactions are processed securely through Shopify Payments.

6. ORDER ACCEPTANCE AND CANCELLATION

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product availability
• Errors in product or pricing information
• Suspected fraudulent or unauthorized transactions
• Orders that violate these terms

If your order is cancelled after payment has been processed, we will issue a full refund to your original payment method.

7. SHIPPING AND DELIVERY

Shipping times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.

Risk of loss and title for items purchased pass to you upon delivery to the shipping carrier. We are not responsible for lost, stolen, or damaged packages once they have been shipped.

8. RETURNS AND REFUNDS

Please refer to our Refund Policy for detailed information about returns and refunds. All returns must comply with our stated policy requirements.

9. PRODUCT USE AND SAFETY

Our skincare products are formulated for external use only. You agree to:

• Read all product labels and instructions before use
• Perform a patch test before using new products
• Discontinue use immediately if irritation occurs
• Consult a healthcare professional if you have concerns about product suitability

We are not liable for allergic reactions, skin sensitivities, or adverse effects resulting from product use. It is your responsibility to review ingredient lists and ensure products are suitable for your skin type.

10. INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Pure Luxe Beauty Co and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our website without our express written permission.

11. USER ACCOUNTS

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

12. PROHIBITED USES

You may not use our website for any unlawful purpose or to:

• Violate any laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful code, viruses, or malicious software
• Collect or harvest information about other users
• Engage in fraudulent activity
• Impersonate any person or entity

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Pure Luxe Beauty Co shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from:

• Your use or inability to use our products or website
• Unauthorized access to your personal information
• Product reactions or skin sensitivities
• Errors or omissions in content
• Any other matter relating to our service

Our total liability to you for any claim arising from your use of our website or products shall not exceed the amount you paid for the product in question.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pure Luxe Beauty Co and our affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our website or products
• Your violation of these Terms and Conditions
• Your violation of any third-party rights

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not owned or controlled by Pure Luxe Beauty Co. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

16. MODIFICATIONS TO SERVICE AND PRICES

We reserve the right to modify or discontinue our website or any products at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of our service.

17. GOVERNING LAW

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

18. SEVERABILITY

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

19. ENTIRE AGREEMENT

These Terms and Conditions, along with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Pure Luxe Beauty Co regarding your use of our website and purchase of our products.

20. CHANGES TO TERMS

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website following any changes constitutes acceptance of those changes.

We encourage you to review these terms periodically to stay informed of any updates.

21. CONTACT INFORMATION

For questions about these Terms and Conditions, please contact us at:

Pure Luxe Beauty Co
Email: info@pureluxebeautyco.com
Website: pureluxebeautyco.com

REFUND POLICY

Last Updated: January 25, 2026

At Pure Luxe Beauty Co, your satisfaction is our priority. We stand behind the quality of our premium skincare products and want you to love every purchase. If you're not completely satisfied, we're here to help.

1. 30-DAY SATISFACTION GUARANTEE

We offer a 30-day satisfaction guarantee on all purchases. If you're not satisfied with your order, you may return eligible products within 30 days of delivery for a refund or exchange.

2. RETURN ELIGIBILITY

To be eligible for a return, products must meet the following conditions:

Returnable Products:

• Unopened products in original, sealed packaging
• Products in new, unused condition
• Original packaging intact and undamaged
• All labels, seals, and protective wrapping present
• Proof of purchase (order number or receipt)

Non-Returnable Products:

For health, safety, and hygiene reasons, the following items cannot be returned:

• Opened or used skincare products
• Products with broken seals or tampered packaging
• Products without original packaging
• Sale or clearance items marked as "final sale"
• Gift cards or digital products
• Products purchased from unauthorized retailers

3. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, we will gladly replace it or issue a full refund at no cost to you.

What to Do:

• Contact us within 7 days of receiving your order
• Email us at info@pureluxebeautyco.com with your order number
• Include clear photos of the damaged product and packaging
• Describe the issue in detail

We will arrange for a replacement shipment or process a full refund, including original shipping costs. You will not be responsible for return shipping of damaged or defective items.

4. HOW TO INITIATE A RETURN

To start a return, please follow these steps:

Step 1: Contact Us Email us at info@pureluxebeautyco.com with:

• Your order number
• Items you wish to return
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Authorization We will review your request and send you:

• Return authorization number (required for all returns)
• Return shipping instructions
• Return address

Step 3: Ship Your Return

• Pack items securely in original packaging
• Include your return authorization number
• Ship to the address provided
• We recommend using a trackable shipping method

Important: Returns without a return authorization number may not be processed. Please do not ship returns without contacting us first.

5. RETURN SHIPPING COSTS

Standard Returns: Customers are responsible for return shipping costs unless the product is damaged, defective, or we made an error in your order.

Damaged/Defective Products: We will provide a prepaid return shipping label or reimburse your return shipping costs.

Tip: We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns lost or damaged in transit.

6. REFUND PROCESSING

Inspection: Once we receive your return, we will inspect the items to ensure they meet our return eligibility requirements.

Processing Time:

• Returns are inspected within 2-3 business days of receipt
• Approved refunds are processed within 5-7 business days
• Refunds are issued to your original payment method

Notification: You will receive an email confirmation once your return has been received, inspected, and approved.

Refund Timeline: Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

7. PARTIAL REFUNDS

In certain situations, only partial refunds may be granted:

• Products showing signs of use or wear
• Products returned more than 30 days after delivery
• Products not in original condition or missing packaging
• Products damaged due to misuse or improper storage

We will notify you if your return qualifies for only a partial refund and the amount you will receive.

8. EXCHANGES

We are happy to exchange products for a different size, color, or variant, subject to availability.

How to Exchange:

• Follow the return process outlined above
• Indicate in your return request that you'd like an exchange
• Specify which product you'd like to receive instead

Exchange Processing: Once we receive and approve your return, we will ship your exchange item at no additional cost (within Canada).

9. SHIPPING COSTS

Original Shipping: Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Return Shipping: Customers are responsible for return shipping costs for standard returns.

10. RESTOCKING FEES

We do not charge restocking fees for standard returns that meet our eligibility requirements.

11. LATE OR MISSING REFUNDS

If you haven't received your refund within the expected timeframe:

First, check:

• Your bank account or credit card statement again
• Contact your credit card company (it may take time for refunds to post)
• Contact your bank (processing times vary)

Still haven't received your refund? Contact us at [your email] and we will investigate the issue.

12. WRONG ITEM RECEIVED

If you receive the wrong item due to our error:

• Contact us immediately at info@pureluxebeautyco.com
• We will arrange for the correct item to be shipped at no cost
• We will provide a prepaid return label for the incorrect item
• You will receive the correct product and a full refund of any price difference

13. LOST OR STOLEN PACKAGES

Before Delivery: If your tracking shows the package as delivered but you haven't received it:

• Check with neighbors or building management
• Verify the shipping address on your order
• Wait 24-48 hours (sometimes carriers mark packages as delivered early)

After 48 Hours: Contact us at info@pureluxebeautyco.com and we will:

• Investigate with the shipping carrier
• File a claim if necessary
• Work with you to resolve the issue

Note: We are not responsible for packages stolen after confirmed delivery. We recommend shipping to a secure location or using signature confirmation for high-value orders.

14. CANCELLATIONS

Before Shipment: You may cancel your order for a full refund if it has not yet been shipped. Contact us immediately at info@pureluxebeautyco.com with your order number.

After Shipment: Once an order has shipped, it cannot be cancelled. You may refuse delivery or follow our standard return process once you receive the package.

15. GIFT RETURNS

Products purchased as gifts can be returned for store credit or exchange.

Gift Return Process:

• Contact us with the gift order number (if available)
• Follow standard return procedures
• Store credit will be issued in the form of a gift card

Note: Refunds for gift purchases will be issued to the original purchaser's payment method, not the gift recipient.

16. INTERNATIONAL RETURNS

International customers are responsible for all return shipping costs and any customs fees or duties incurred.

Important: We recommend using a trackable shipping method with insurance for international returns. We are not responsible for returns lost in international transit.

17. CONTACT US

If you have questions about our Refund Policy or need assistance with a return, please contact us:

Pure Luxe Beauty Co
Email: info@pureluxebeautyco.com
Response Time: Within 24-48 hours (Monday-Friday)

We're here to ensure you have a positive experience with our products and are committed to resolving any issues quickly and fairly.

PRIVACY POLICY

Last Updated: January 25, 2026

At Pure Luxe Beauty Co, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pureluxebeautyco.com or make a purchase from us.

1. INFORMATION WE COLLECT

Personal Information You Provide

When you visit our website or make a purchase, we may collect the following personal information:

• Contact Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit card details, billing information (processed securely through our payment processor)
• Account Information: Username, password, order history, preferences
• Communication Data: Information you provide when contacting customer service, product reviews, survey responses

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Order Processing and Fulfillment

• Process and complete your orders
• Send order confirmations and shipping notifications
• Manage payments and prevent fraud
• Handle returns and exchanges

Customer Service

• Respond to your inquiries and support requests
• Provide product information and recommendations
• Resolve disputes and troubleshoot issues

Marketing and Communications

• Send promotional emails about new products, special offers, and sales (with your consent)
• Personalize your shopping experience
• Send newsletters and skincare tips
• Conduct surveys and gather feedback

Website Improvement

• Analyze website usage and trends
• Improve our website functionality and user experience
• Develop new products and services
• Conduct research and analytics

Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud and unauthorized transactions
• Enforce our Terms and Conditions
• Protect our rights and property

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following parties:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: To process your payments securely (e.g., Shopify Payments, Stripe)
• Shipping Carriers: To fulfill and deliver your orders (e.g., Canada Post, courier services)
• Email Service Providers: To send marketing emails and order notifications (e.g., Klaviyo, Shopify Email)
• Analytics Providers: To analyze website traffic and user behavior (e.g., Google Analytics)
• Customer Service Tools: To provide support and manage customer relationships

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If Pure Luxe Beauty Co is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from government authorities or law enforcement
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activity

With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality (e.g., shopping cart, checkout)
• Performance Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing to deliver personalized ads

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Order Information: Retained for at least 7 years for accounting and tax purposes
• Marketing Data: Retained until you unsubscribe or request deletion
• Account Information: Retained until you close your account or request deletion

6. YOUR PRIVACY RIGHTS

Under Canadian privacy law (PIPEDA), you have the following rights:

Access You have the right to request access to the personal information we hold about you.

Correction You have the right to request correction of inaccurate or incomplete personal information.

Deletion You have the right to request deletion of your personal information, subject to legal retention requirements.

Withdrawal of Consent You may withdraw your consent for us to use your information for marketing purposes at any time.

Opt-Out of Marketing You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly.

Data Portability You have the right to request a copy of your personal information in a structured, commonly used format.

To Exercise Your Rights

To exercise any of these rights, please contact us at info@pureluxebeautyco.com. We will respond to your request within 30 days.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures Include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and stored on servers located outside of Canada, including in the United States, where our service providers (such as Shopify) operate.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable privacy laws.

9. CHILDREN'S PRIVACY

Our website and products are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete that information immediately.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. DO NOT TRACK SIGNALS

Some browsers include a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals. However, you can control tracking through your browser settings and cookie preferences.

12. MARKETING COMMUNICATIONS

Email Marketing

With your consent, we may send you promotional emails about:

• New product launches
• Special offers and discounts
• Skincare tips and educational content
• Exclusive subscriber benefits

You can opt out of marketing emails at any time by:

• Clicking the "unsubscribe" link in any email
• Updating your account preferences
• Contacting us at info@pureluxebeautyco.com

Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your orders.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you of significant changes via email (if you have an account)

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

14. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Pure Luxe Beauty Co
Email: info@pureluxebeautyco.com
Website: pureluxebeautyco.com

We are committed to resolving any privacy concerns you may have and will respond to your inquiry within 30 days.

15. COMPLIANCE WITH CANADIAN PRIVACY LAW

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

If you believe we have not complied with applicable privacy laws, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca