Korean collagen hyaluronic acid face mask with peptide essence for firming and hydration
Collagen Hyaluronic Acid Face Mask — age-defying firming serum essence with peptide complex on white background
Collagen Hyaluronic Acid Face Mask — core ingredients diagram showing collagen, hyaluronic acid, peptide and ceramide benefits
 Collagen Hyaluronic Acid Face Mask Korean Peptide Essence usage steps mixing peptide powder, brushing on face, drying film, rinsing
Collagen Hyaluronic Acid Face Mask — 6-vial and 14-vial set packaging on light gray background
Collagen Hyaluronic Acid Face Mask Korean Peptide Essence hydration guide showing dehydration skin texture, dullness, roughness, enlarged pores
Collagen Hyaluronic Acid Face Mask Korean Peptide Essence hydrating and nourishing skincare mask bottles for firming, lifting and pore repair
Collagen Hyaluronic Acid Face Mask Korean Peptide Essence hydrating collagen sheet mask for radiant, elastic skin
Collagen Hyaluronic Acid Face Mask Korean Peptide Essence age-defying firming serum mask essence with collagen for hydration and elasticity
Collagen Hyaluronic Acid Face Mask — 14-vial set with bottles and gift box on white background
Collagen Hyaluronic Acid Face Mask — skincare vial set with applicator brush on white background
Collagen Hyaluronic Acid Face Mask Korean Peptide Essence set 6pcs no box glass vials with applicator brush gift

Collagen HA Hydration Mask | Korean Peptide Essence Vial Set

Regular price $49.99 Sale price$39.99 Save 20%
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  • Free worldwide shipping

Collagen HA Hydration Mask | Korean Peptide Essence Vial Set. One vial. Twenty minutes. Skin so plump, hydrated, and glowing you'll cancel your next facial appointment. Your skin is dehydrated at a level that no moisturizer can reach on its own — and it's showing. Dullness. Fine lines that look deeper than they should. A complexion that looks tired no matter how much sleep you get. This Korean collagen peptide essence vial mask delivers a concentrated hit of high-weight and low-weight hyaluronic acid, collagen, peptides, ceramides, and brightening actives directly into the skin in one intensive 15–20 minute treatment. Not a sheet mask. Not a cream. A vial of pure, concentrated essence — the kind of treatment that used to cost $150 at a clinic. Now in your bathroom. Tonight. Loved by skincare enthusiasts across Canada for its visible plumping, firming, and brightening results. A single in-clinic collagen facial costs $150+. This delivers comparable concentrated treatment at home for a fraction of the price. Selling fast — limited stock. Restocking takes 6–8 weeks. Don't miss out. The perfect gift for anyone whose skin is craving a real, intensive hydration rescue.

Why Vials Work Better Than Sheet Masks

Sheet masks lose potency as they dry. Vials deliver a fresh, concentrated dose of active ingredients every single time — sealed until the moment of use for maximum efficacy. Each vial contains a full treatment of collagen, multi-weight hyaluronic acid, peptides, ceramides, and brightening complex that may help deliver visible results in just one session. More concentrated. More effective. More results.

Key Benefits

Deep Hydration & Plumping

Multi-weight hyaluronic acid may help deliver deep, lasting hydration for a visibly plumper, smoother-looking complexion — the kind of dewy finish that makes your skin look like it's lit from within.

Firming & Anti-Aging

Collagen and peptides may help support firmer-looking skin and reduce the appearance of fine lines for a more youthful, lifted-looking complexion with consistent use.

Brightening

Brightening complex may help improve the look of uneven tone and dullness for a more radiant, even-looking complexion after every treatment.

Barrier Support

Ceramides may help support the skin barrier and lock in moisture — so your skin stays hydrated long after the treatment is done.

Who It's For

Suitable for all skin types including sensitive skin. Patch test recommended before first use. Ideal before events, before makeup, or as part of a weekly anti-aging routine. Works beautifully during dry Canadian winters when skin needs intensive hydration support.

How to Use

  1. Cleanse skin as usual
  2. Open one vial and apply the essence to the face
  3. Massage gently until absorbed
  4. Leave on for 15–20 minutes
  5. Press in any remaining essence and follow with moisturizer
  6. For intensive use: daily for 2 weeks. For maintenance: 2–3 times weekly

What to Expect

Skin may feel immediately more hydrated and plump after the first vial. Visible improvements in radiance, firmness, and fine line appearance over weeks 2–4 with consistent use. Individual results may vary. For external use only. Avoid contact with eyes. Discontinue use if irritation occurs.

The Perfect Gift

Looking for a luxurious, results-driven gift for a skincare lover? This collagen HA hydration mask vial set arrives in beautiful packaging and makes a genuinely indulgent, spa-worthy gift — the kind that feels truly special to receive. Available in a 6-vial set for a personal treat or a 14-vial gift box set for the ultimate Korean beauty gifting experience. Gift it solo or pair with a peptide serum and collagen moisturizer for a complete anti-aging glow routine they'll reach for every single week.

  • In stock, ready to ship
  • Inventory on the way

Frequently Asked Questions

Yes, collagen and hyaluronic acid are a strong combination for facial skincare, especially when skin looks dehydrated, dull, or less firm. In this mask, collagen targets the look of elasticity and firmness, while multi-weight hyaluronic acid draws moisture into different layers of the skin surface for a plumper, smoother appearance. The formula also includes peptides and ceramides, so it does more than simple hydration by supporting the skin barrier and improving overall skin texture. This type of treatment is most useful for people dealing with fine lines, dryness, roughness, or tired-looking skin before an event. It is also suitable for all skin types, including sensitive skin, with a patch test recommended before first use. If someone wants instant cosmetic hydration plus longer-term firmness support, this ingredient combination makes sense.
Yes, this face mask is designed to support brighter, more even-looking skin in addition to hydration. It includes a brightening complex that targets dullness and the appearance of hyperpigmentation, while the hydrating base helps skin look smoother and more reflective, which often makes uneven tone less noticeable. The brand's usage timeline notes that many users may notice a brighter-looking complexion and reduced appearance of dullness within 1 to 2 weeks of consistent use. This makes it a good fit for people with post-breakout marks, tired-looking skin, or uneven tone caused by dryness and stress. It is not a replacement for targeted pigment treatments or daily sunscreen, so people with stubborn discoloration usually get the best results when they pair it with a broader routine focused on brightening and UV protection.
It targets wrinkles and fine lines by combining three functions in one treatment: hydration, firmness support, and barrier care. Multi-weight hyaluronic acid gives skin a quick plumping effect that can make fine lines look softer after the first use, while collagen and peptides support a firmer, more elastic-looking appearance over time. Ceramides help reduce moisture loss, which matters because dehydrated skin often makes lines look deeper and more obvious. According to the product's visible results timeline, skin may look more hydrated and refreshed after the first use, with firmer-looking skin and reduced appearance of fine lines becoming more noticeable around weeks 3 to 4 with consistent use. This mask is especially useful for adults noticing early signs of aging, makeup creasing, or seasonal dehydration. It is a cosmetic skincare treatment, so very deep wrinkles typically need a broader routine for stronger long-term improvement.
For the best results, use it daily for 2 weeks as an intensive phase, then switch to 2 to 3 times weekly for maintenance. That schedule matches the product guidance and is designed to give both immediate hydration and more cumulative firmness and radiance benefits over time. Using it the night before a special event is also recommended because the formula is intended to leave skin looking plumper, smoother, and more refreshed by the next day. This routine works especially well for people with dehydration, dullness, fine lines, or skin that looks flat before makeup. If your skin is very sensitive or you are introducing several active products at once, starting a little slower may be more comfortable. Consistency matters more than overuse, so a steady routine tends to give better visible results than applying too much product at random intervals.
Start with clean, dry skin, then open one vial and apply the essence evenly over the face using the included applicator or your fingertips. Gently massage it in and let it sit for 15 to 20 minutes, then massage in any remaining essence and follow with moisturizer to seal in hydration. The brand also suggests applying leftover essence to the neck, chest, and hands, which makes each vial more versatile than a standard sheet mask. For an extra cooling, de-puffing feel, you can store the vials in the refrigerator before use. This method is ideal for people who want a simple at-home treatment that fits into a nighttime routine or pre-event skin prep. The main limitation is that it works best when followed by a moisturizer, since sealing in the hydration helps the skin hold onto the benefits longer.
Yes, it is formulated for all skin types and is described as suitable for sensitive skin, but a patch test is still recommended before first use. That matters because even gentle formulas can cause irritation in highly reactive skin, especially if someone is already using strong actives like retinol or exfoliating acids. The inclusion of ceramides and hydrating ingredients makes it a good option for dry, normal, combination, and mature skin, and the formula is designed to support the skin barrier rather than leave skin feeling stripped. It is also a unisex product and intended for external use only. This mask is a strong fit for people who want hydration, comfort, and visible plumping without choosing a product limited to one skin type. Anyone with broken skin, eye-area sensitivity, or a known ingredient allergy should use extra caution and discontinue use if irritation occurs.
After one use, most people can expect skin to feel more hydrated, plump, and refreshed. With consistent use, the product's stated timeline suggests that within 1 to 2 weeks skin may look brighter and more even, around weeks 3 to 4 fine lines may appear softer and skin may look firmer, and by 6 weeks or more the complexion may appear more radiant and lifted. Those results align with what you would expect from a formula built around collagen, peptides, multi-weight hyaluronic acid, and ceramides. The people who usually notice the difference fastest are those with dehydrated, dull, or tired-looking skin because hydration changes are often visible quickly. Results do vary by skin type, age, and consistency, so someone using it only occasionally should not expect the same cumulative effects as someone following the recommended schedule.
Yes, this mask is well suited for event prep and pre-makeup skincare. The formula is designed to deeply hydrate and create a smoother, more radiant-looking surface, which can help foundation sit better and reduce the look of dryness or texture. The product specifically recommends using it the night before a special event for a refreshed, plump-looking appearance, and it also notes that it can be used before makeup for a smoother base. This makes it a smart choice for weddings, photos, parties, or any day when skin needs to look rested and luminous. It benefits people whose makeup tends to cling to dry patches or settle into fine lines. If your skin is very oily, you may want to let the essence fully absorb and finish with a lighter moisturizer so makeup stays balanced rather than overly dewy.
The main difference is concentration and format. Instead of a standard pre-soaked sheet, this treatment comes as a single vial of essence designed to deliver a more concentrated collagen, hyaluronic acid, peptide, ceramide, and brightening treatment directly onto the skin. That gives you more control over application and lets you use extra product on the neck, chest, and hands rather than having leftover serum trapped in a pouch. It is positioned more like an at-home professional-style treatment than a quick disposable mask. This format is ideal for shoppers who want a richer treatment step for dryness, fine lines, loss of bounce, or pre-event prep. A regular sheet mask may feel more convenient for travel or quick use, but this vial format is better for people who prioritize concentrated essence and flexible application over the sheet mask experience itself.
This mask is best for people who want deep hydration, visible plumping, and support for early to moderate signs of skin aging. It is especially useful for anyone dealing with dryness, tightness, dullness, fine lines, uneven tone, or skin that looks less firm than usual. Because it combines collagen, peptides, ceramides, and multi-weight hyaluronic acid, it suits people who want both instant cosmetic improvement and longer-term skin maintenance in one step. It also works well for all skin types, including sensitive skin, and it is a practical option before events when skin needs to look smoother and more radiant quickly. The Collagen Hyaluronic Acid Face Mask – Deep Hydration may be less necessary for someone whose only goal is acne treatment, since it is not primarily a blemish-focused formula. For hydration, firmness, glow, and barrier support, though, it matches a wide range of skincare needs.

SHIPPING & DELIVERY

Processing Time Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

  • Standard Shipping (Canada & U.S): 5-7 business days
  • Express Shipping (Canada & U.S): 2-3 business days
  • International Shipping: 10-15 business days

Shipping Rates

  • Free standard shipping
  • Express shipping: $9.99 CAD

Order Tracking You'll receive a tracking number via email once your order ships. Track your package anytime through the link provided.

International Orders International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in your order total.

Questions? Contact us at info@pureluxebeautyco.com for any shipping inquiries.

TERMS AND CONDITIONS

Last Updated: January 25, 2026

Welcome to Pure Luxe Beauty Co. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these terms.

1. GENERAL

Pure Luxe Beauty Co ("we," "us," "our") operates pureluxebeautyco.com and sells premium skincare products. These terms apply to all visitors, users, and customers of our website and services.

2. ONLINE STORE TERMS

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your province or territory of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

3. PRODUCTS AND SERVICES

All products and their descriptions, images, and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to limit the quantities of any products or services we offer and to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

4. ACCURACY OF INFORMATION

We strive to provide accurate product information, including ingredients, benefits, and usage instructions. However, we do not warrant that product descriptions, pricing, or other content on this site is accurate, complete, reliable, current, or error-free.

If a product offered by us is not as described, your sole remedy is to return it in unused condition within our return policy timeframe.

5. PRICING AND PAYMENT

All prices are listed in Canadian dollars (CAD) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice.

Payment must be received before your order is processed. We accept major credit cards and other payment methods as displayed at checkout. All transactions are processed securely through Shopify Payments.

6. ORDER ACCEPTANCE AND CANCELLATION

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product availability
  • Errors in product or pricing information
  • Suspected fraudulent or unauthorized transactions
  • Orders that violate these terms

If your order is cancelled after payment has been processed, we will issue a full refund to your original payment method.

7. SHIPPING AND DELIVERY

Shipping times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.

Risk of loss and title for items purchased pass to you upon delivery to the shipping carrier. We are not responsible for lost, stolen, or damaged packages once they have been shipped.

8. RETURNS AND REFUNDS

Please refer to our Refund Policy for detailed information about returns and refunds. All returns must comply with our stated policy requirements.

9. PRODUCT USE AND SAFETY

Our skincare products are formulated for external use only. You agree to:

  • Read all product labels and instructions before use
  • Perform a patch test before using new products
  • Discontinue use immediately if irritation occurs
  • Consult a healthcare professional if you have concerns about product suitability

We are not liable for allergic reactions, skin sensitivities, or adverse effects resulting from product use. It is your responsibility to review ingredient lists and ensure products are suitable for your skin type.

10. INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Pure Luxe Beauty Co and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our website without our express written permission.

11. USER ACCOUNTS

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

12. PROHIBITED USES

You may not use our website for any unlawful purpose or to:

  • Violate any laws or regulations
  • Infringe upon intellectual property rights
  • Transmit harmful code, viruses, or malicious software
  • Collect or harvest information about other users
  • Engage in fraudulent activity
  • Impersonate any person or entity

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Pure Luxe Beauty Co shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from:

  • Your use or inability to use our products or website
  • Unauthorized access to your personal information
  • Product reactions or skin sensitivities
  • Errors or omissions in content
  • Any other matter relating to our service

Our total liability to you for any claim arising from your use of our website or products shall not exceed the amount you paid for the product in question.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pure Luxe Beauty Co and our affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of our website or products
  • Your violation of these Terms and Conditions
  • Your violation of any third-party rights

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not owned or controlled by Pure Luxe Beauty Co. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

16. MODIFICATIONS TO SERVICE AND PRICES

We reserve the right to modify or discontinue our website or any products at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of our service.

17. GOVERNING LAW

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

18. SEVERABILITY

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

19. ENTIRE AGREEMENT

These Terms and Conditions, along with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Pure Luxe Beauty Co regarding your use of our website and purchase of our products.

20. CHANGES TO TERMS

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website following any changes constitutes acceptance of those changes.

We encourage you to review these terms periodically to stay informed of any updates.

21. CONTACT INFORMATION

For questions about these Terms and Conditions, please contact us at:

Pure Luxe Beauty Co
Email: info@pureluxebeautyco.com
Website: pureluxebeautyco.com

REFUND POLICY

Last Updated: January 25, 2026

At Pure Luxe Beauty Co, your satisfaction is our priority. We stand behind the quality of our premium skincare products and want you to love every purchase. If you're not completely satisfied, we're here to help.

1. 30-DAY SATISFACTION GUARANTEE

We offer a 30-day satisfaction guarantee on all purchases. If you're not satisfied with your order, you may return eligible products within 30 days of delivery for a refund or exchange.

2. RETURN ELIGIBILITY

To be eligible for a return, products must meet the following conditions:

Returnable Products:

  • Unopened products in original, sealed packaging
  • Products in new, unused condition
  • Original packaging intact and undamaged
  • All labels, seals, and protective wrapping present
  • Proof of purchase (order number or receipt)

Non-Returnable Products:

For health, safety, and hygiene reasons, the following items cannot be returned:

  • Opened or used skincare products
  • Products with broken seals or tampered packaging
  • Products without original packaging
  • Sale or clearance items marked as "final sale"
  • Gift cards or digital products
  • Products purchased from unauthorized retailers

3. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, we will gladly replace it or issue a full refund at no cost to you.

What to Do:

  • Contact us within 7 days of receiving your order
  • Email us at info@pureluxebeautyco.com with your order number
  • Include clear photos of the damaged product and packaging
  • Describe the issue in detail

We will arrange for a replacement shipment or process a full refund, including original shipping costs. You will not be responsible for return shipping of damaged or defective items.

4. HOW TO INITIATE A RETURN

To start a return, please follow these steps:

Step 1: Contact Us Email us at info@pureluxebeautyco.com with:

  • Your order number
  • Items you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Receive Authorization We will review your request and send you:

  • Return authorization number (required for all returns)
  • Return shipping instructions
  • Return address

Step 3: Ship Your Return

  • Pack items securely in original packaging
  • Include your return authorization number
  • Ship to the address provided
  • We recommend using a trackable shipping method

Important: Returns without a return authorization number may not be processed. Please do not ship returns without contacting us first.

5. RETURN SHIPPING COSTS

Standard Returns: Customers are responsible for return shipping costs unless the product is damaged, defective, or we made an error in your order.

Damaged/Defective Products: We will provide a prepaid return shipping label or reimburse your return shipping costs.

Tip: We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns lost or damaged in transit.

6. REFUND PROCESSING

Inspection: Once we receive your return, we will inspect the items to ensure they meet our return eligibility requirements.

Processing Time:

  • Returns are inspected within 2-3 business days of receipt
  • Approved refunds are processed within 5-7 business days
  • Refunds are issued to your original payment method

Notification: You will receive an email confirmation once your return has been received, inspected, and approved.

Refund Timeline: Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

7. PARTIAL REFUNDS

In certain situations, only partial refunds may be granted:

  • Products showing signs of use or wear
  • Products returned more than 30 days after delivery
  • Products not in original condition or missing packaging
  • Products damaged due to misuse or improper storage

We will notify you if your return qualifies for only a partial refund and the amount you will receive.

8. EXCHANGES

We are happy to exchange products for a different size, color, or variant, subject to availability.

How to Exchange:

  • Follow the return process outlined above
  • Indicate in your return request that you'd like an exchange
  • Specify which product you'd like to receive instead

Exchange Processing: Once we receive and approve your return, we will ship your exchange item at no additional cost (within Canada).

9. SHIPPING COSTS

Original Shipping: Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Return Shipping: Customers are responsible for return shipping costs for standard returns.

10. RESTOCKING FEES

We do not charge restocking fees for standard returns that meet our eligibility requirements.

11. LATE OR MISSING REFUNDS

If you haven't received your refund within the expected timeframe:

First, check:

  • Your bank account or credit card statement again
  • Contact your credit card company (it may take time for refunds to post)
  • Contact your bank (processing times vary)

Still haven't received your refund? Contact us at [your email] and we will investigate the issue.

12. WRONG ITEM RECEIVED

If you receive the wrong item due to our error:

  • Contact us immediately at info@pureluxebeautyco.com
  • We will arrange for the correct item to be shipped at no cost
  • We will provide a prepaid return label for the incorrect item
  • You will receive the correct product and a full refund of any price difference

13. LOST OR STOLEN PACKAGES

Before Delivery: If your tracking shows the package as delivered but you haven't received it:

  • Check with neighbors or building management
  • Verify the shipping address on your order
  • Wait 24-48 hours (sometimes carriers mark packages as delivered early)

After 48 Hours: Contact us at info@pureluxebeautyco.com and we will:

  • Investigate with the shipping carrier
  • File a claim if necessary
  • Work with you to resolve the issue

Note: We are not responsible for packages stolen after confirmed delivery. We recommend shipping to a secure location or using signature confirmation for high-value orders.

14. CANCELLATIONS

Before Shipment: You may cancel your order for a full refund if it has not yet been shipped. Contact us immediately at info@pureluxebeautyco.com with your order number.

After Shipment: Once an order has shipped, it cannot be cancelled. You may refuse delivery or follow our standard return process once you receive the package.

15. GIFT RETURNS

Products purchased as gifts can be returned for store credit or exchange.

Gift Return Process:

  • Contact us with the gift order number (if available)
  • Follow standard return procedures
  • Store credit will be issued in the form of a gift card

Note: Refunds for gift purchases will be issued to the original purchaser's payment method, not the gift recipient.

16. INTERNATIONAL RETURNS

International customers are responsible for all return shipping costs and any customs fees or duties incurred.

Important: We recommend using a trackable shipping method with insurance for international returns. We are not responsible for returns lost in international transit.

17. CONTACT US

If you have questions about our Refund Policy or need assistance with a return, please contact us:

Pure Luxe Beauty Co
Email: info@pureluxebeautyco.com
Response Time: Within 24-48 hours (Monday-Friday)

We're here to ensure you have a positive experience with our products and are committed to resolving any issues quickly and fairly.

PRIVACY POLICY

Last Updated: January 25, 2026

At Pure Luxe Beauty Co, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pureluxebeautyco.com or make a purchase from us.

1. INFORMATION WE COLLECT

Personal Information You Provide

When you visit our website or make a purchase, we may collect the following personal information:

  • Contact Information: Name, email address, phone number, shipping address, billing address
  • Payment Information: Credit card details, billing information (processed securely through our payment processor)
  • Account Information: Username, password, order history, preferences
  • Communication Data: Information you provide when contacting customer service, product reviews, survey responses

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages viewed, time spent on pages, links clicked, referring website
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Order Processing and Fulfillment

  • Process and complete your orders
  • Send order confirmations and shipping notifications
  • Manage payments and prevent fraud
  • Handle returns and exchanges

Customer Service

  • Respond to your inquiries and support requests
  • Provide product information and recommendations
  • Resolve disputes and troubleshoot issues

Marketing and Communications

  • Send promotional emails about new products, special offers, and sales (with your consent)
  • Personalize your shopping experience
  • Send newsletters and skincare tips
  • Conduct surveys and gather feedback

Website Improvement

  • Analyze website usage and trends
  • Improve our website functionality and user experience
  • Develop new products and services
  • Conduct research and analytics

Legal and Security

  • Comply with legal obligations and regulations
  • Protect against fraud and unauthorized transactions
  • Enforce our Terms and Conditions
  • Protect our rights and property

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following parties:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

  • Payment Processors: To process your payments securely (e.g., Shopify Payments, Stripe)
  • Shipping Carriers: To fulfill and deliver your orders (e.g., Canada Post, courier services)
  • Email Service Providers: To send marketing emails and order notifications (e.g., Klaviyo, Shopify Email)
  • Analytics Providers: To analyze website traffic and user behavior (e.g., Google Analytics)
  • Customer Service Tools: To provide support and manage customer relationships

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If Pure Luxe Beauty Co is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders, subpoenas, or legal processes
  • Requests from government authorities or law enforcement
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activity

With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality (e.g., shopping cart, checkout)
  • Performance Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing to deliver personalized ads

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Order Information: Retained for at least 7 years for accounting and tax purposes
  • Marketing Data: Retained until you unsubscribe or request deletion
  • Account Information: Retained until you close your account or request deletion

6. YOUR PRIVACY RIGHTS

Under Canadian privacy law (PIPEDA), you have the following rights:

Access You have the right to request access to the personal information we hold about you.

Correction You have the right to request correction of inaccurate or incomplete personal information.

Deletion You have the right to request deletion of your personal information, subject to legal retention requirements.

Withdrawal of Consent You may withdraw your consent for us to use your information for marketing purposes at any time.

Opt-Out of Marketing You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly.

Data Portability You have the right to request a copy of your personal information in a structured, commonly used format.

To Exercise Your Rights

To exercise any of these rights, please contact us at info@pureluxebeautyco.com. We will respond to your request within 30 days.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures Include:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-compliant providers
  • Regular security audits and updates
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and stored on servers located outside of Canada, including in the United States, where our service providers (such as Shopify) operate.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable privacy laws.

9. CHILDREN'S PRIVACY

Our website and products are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete that information immediately.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. DO NOT TRACK SIGNALS

Some browsers include a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals. However, you can control tracking through your browser settings and cookie preferences.

12. MARKETING COMMUNICATIONS

Email Marketing

With your consent, we may send you promotional emails about:

  • New product launches
  • Special offers and discounts
  • Skincare tips and educational content
  • Exclusive subscriber benefits

You can opt out of marketing emails at any time by:

  • Clicking the "unsubscribe" link in any email
  • Updating your account preferences
  • Contacting us at info@pureluxebeautyco.com

Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your orders.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Post the revised policy on our website
  • Notify you of significant changes via email (if you have an account)

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

14. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Pure Luxe Beauty Co
Email: info@pureluxebeautyco.com
Website: pureluxebeautyco.com

We are committed to resolving any privacy concerns you may have and will respond to your inquiry within 30 days.

15. COMPLIANCE WITH CANADIAN PRIVACY LAW

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

If you believe we have not complied with applicable privacy laws, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca

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