Hydrating mud mask deeply moisturizing skin for radiant, supple complexion
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin clay mask set with turmeric, rose, avocado, dead sea & eggplant boxes
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin with clay mask skincare products and smiling woman applying green face mask
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin cleanses skin to avoid dirt buildup with deep cleansing pore care
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin mini clay mask set eggplant rose green tea deep cleaning moisturizing texture
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin varieties: tea tree, gold, dead sea, rose, eggplant, avocado clay masks
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin product information chart with assorted clay mask variants and specs
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin, model wearing green matcha clay mask with product packaging
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin dead sea clay mask pods and woman applying grey facial mask
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin 24K gold clay mask deep cleansing pack on face with product packaging
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin turmeric clay mask set with applicator and model wearing mask
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin pink clay mask set with applicator and woman wearing mask
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin green tea clay mask pods with applicator and model applying mask
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin tea tree clay mask pods and spatula with model applying mask
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin avocado clay mask skincare tubs and model applying green face mask
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin aloe vera clay mask set with spatula and model applying mask
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin eggplant clay mask set with spatula and model wearing purple mask
Hydrating Mud Mask Deep Moisture Treatment for Radiant, Supple Skin aloe vera gel mask pack with model and water splash

Hydrating Clay Mask | 12 Formulas | Deep Moisture

Regular price $49.99 Sale price$34.99 Save 30%
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  • Free worldwide shipping

Hydrating Clay Mask — deep clean, deep moisture, all in 10 minutes. Most clay masks leave your skin feeling tight, dry, and stripped. This one doesn't. Loved by skincare enthusiasts, this mineral-rich clay mask is the rare formula that purifies pores without stripping moisture — leaving skin looking plumper, clearer, and more radiant after every use. A professional hydrating facial costs $100+. This delivers the same deep-cleansing, moisture-locking results at home for under $40. Selling fast — limited stock. Restocking takes 6–8 weeks. Don't miss out. Available in 12 targeted formulas. The perfect gift for anyone who takes their skin seriously.

Why This Mask Works Differently

Most clay masks dry down completely and pull moisture out with the impurities. This formula stays slightly damp during wear, combining mineral-rich clay with hyaluronic acid, aloe vera, green tea extract, and vitamin E to cleanse and hydrate at the same time — so skin never feels tight or stripped after use.

  • May help lock in moisture for up to 24 hours after use
  • Mineral-rich clay may help lift away impurities and excess oil without over-drying
  • Hyaluronic acid, aloe vera, and vitamin E may help support smoother, plumper-looking skin
  • Green tea extract may help calm the look of stressed or dull skin
  • Free from harsh sulfates, parabens, and artificial fragrances
  • Cruelty-free and suitable for all skin types

Choose Your Formula

12 targeted formulas to match every skin concern:

  • Green Tea — antioxidant care and oil control
  • Rose — hydration and brightening
  • Tea Tree — acne care and deep cleansing
  • Avocado — nourishing and moisture-rich
  • Aloe Vera — soothing and barrier repair
  • Matcha — antioxidant and calming
  • Dead Sea — mineral-rich deep pore cleansing
  • Eggplant — brightening and anti-aging support
  • Gold — luxury anti-aging and radiance
  • Turmeric — brightening and even skin tone
  • Sakura — gentle brightening and softening
  • Aloe Vera Gel — intense soothing and hydration

How to Use

Apply an even layer to clean, dry skin. Avoid the eye area. Leave on for 10–15 minutes — do not allow to dry completely. Rinse with lukewarm water and follow with toner, serum, and moisturizer. Use 2–3 times per week for best results.

Pro Tip

Pair with a hyaluronic acid serum and moisturizer immediately after rinsing for a complete hydration routine.

The Perfect Gift

Beautifully presented and universally loved — this mask makes a standout gift for birthdays, Mother's Day, self-care bundles, and skincare starter kits. With 12 formulas to choose from, there's one for every skin type and concern. A single spa facial costs $100+ — give the gift of a professional-grade treatment at home for a fraction of the price.

Frequently Asked Questions

How many uses are in one jar?

Each 50g jar provides approximately 8–10 full-face uses depending on application thickness.

Can I use it on sensitive skin?

Yes — formulas like Aloe Vera, Aloe Vera Gel, Rose, and Sakura are especially suited to sensitive skin. Always patch test first.

How often should I use it?

2–3 times per week is recommended for most skin types.

Should I let it dry completely?

No — unlike traditional clay masks, this formula is designed to stay slightly damp during wear for more comfortable hydration support. Rinse before it dries fully.

Important

For external use only. Patch test before first use. Discontinue use if irritation occurs. Free from harsh sulfates, parabens, and artificial fragrances. Cruelty-free.

  • In stock, ready to ship
  • Inventory on the way

Frequently Asked Questions

Yes, this mask is specifically designed for dry and dehydrated skin. It combines mineral-rich clay with aloe vera, hyaluronic acid, green tea extract, and vitamin E, so it purifies without leaving skin tight or stripped. The formula is made to lock in moisture for up to 24 hours, and it is meant to stay slightly moist during wear rather than drying down fully like a traditional clay mask. That helps support softer texture, better comfort, and a smoother-looking finish after rinsing. It is especially useful for people dealing with flakiness, rough patches, seasonal dryness, or skin that feels tight after cleansing. It also suits mature skin that needs hydration plus gentle refinement. If your skin is extremely reactive, a patch test is still the smart first step, since even gentle masks can feel different depending on sensitivity level.
Use it on freshly cleansed skin 2 to 3 times per week for the most consistent results. Apply a generous, even layer to the face and neck, avoid the eye area and lips, and leave it on for 10 to 15 minutes. The key instruction is not to let it dry completely. This formula performs best when it stays slightly moist, because that helps preserve the hydrating effect while the clay and botanicals work on texture and impurities. Rinse with lukewarm water and gently massage in circular motions as you remove it, then follow right away with toner, serum, and moisturizer to seal in hydration. It is ideal for anyone building a simple at-home spa routine, especially people with dull, dry, or tired-looking skin. If you want extra comfort, apply it to slightly damp skin or mist lightly during wear.
The main difference is that this mask is built to hydrate while it purifies. Many standard clay masks focus on oil absorption and can leave skin feeling tight, dry, or over-cleansed. This formula balances mineral-rich clay with moisture-binding and barrier-supporting ingredients like hyaluronic acid, aloe vera, vitamin E, and green tea extract. It is also meant to remain slightly moist during use, which is different from masks designed to dry hard on the skin. That approach helps reduce the dry, taut after-feel people often associate with clay. It is a better fit for normal, dry, combination, mature, or dehydration-prone skin that still wants pore-cleansing and smoothing benefits. If someone has very oily skin and prefers a strongly mattifying clay treatment, a traditional oil-control mask might feel more intense, but this one offers a gentler and more balanced result.
Yes, it is formulated to be suitable for sensitive skin, with a gentler profile than many traditional mud masks. It is free from harsh sulfates, parabens, and artificial fragrances, which are common triggers for irritation. The formula also includes soothing and supportive ingredients such as aloe vera, green tea extract, and vitamin E, while avoiding the fully dried clay finish that often causes tightness and discomfort. This makes it a strong option for people whose skin is dry, easily irritated, or prone to feeling stripped after deep-cleansing treatments. It is especially useful for sensitive skin that still wants a smoother texture and fresher-looking complexion without aggressive exfoliation. That said, Pure Luxe Beauty Co recommends a patch test first, and anyone with a compromised skin barrier or active irritation should start slowly and discontinue use if redness or stinging develops.
Yes, this mask is well suited for dull, rough, or flaky skin because it addresses both dehydration and surface buildup at the same time. The mineral-rich clay helps lift impurities and dead skin cells from the surface, while hyaluronic acid, aloe vera, and vitamin E replenish moisture and soften dry areas. After one use, skin typically feels smoother, more comfortable, and better hydrated, and with 2 to 3 uses per week, texture can look more refined and radiant over time. It is especially helpful for people whose skin appears tired, uneven, or patchy from dryness, seasonal weather, indoor heating, or overuse of stronger actives. It is less of an exfoliating peel and more of a moisture-focused resurfacing treatment, so it works best for dehydration-related dullness rather than severe congestion alone.
It is designed to do both, but hydration is a core function of the formula. The mask uses mineral-rich clay for gentle purification, yet it also includes hyaluronic acid, aloe vera, green tea extract, and vitamin E to bind water, nourish the skin surface, and support the moisture barrier. According to the product details, it locks in hydration for up to 24 hours, which makes it more than a standard pore-cleansing treatment. Skin is meant to feel soft and comfortable after rinsing, not dry or stiff. This makes it a good match for people who want cleaner-looking pores without sacrificing hydration, especially those with dry, combination, mature, or dehydrated skin. If your main concern is heavy oil control, there are stronger detox masks out there, but this one is built for balanced care and moisture retention.
The recommended frequency is 2 to 3 times per week. That schedule gives the skin regular hydration support, texture smoothing, and gentle purification without overdoing it. Each session takes about 10 to 15 minutes, and the formula is intended to stay slightly moist during use, which helps prevent the over-drying that can happen with more traditional clay masks. With consistent use over 1 to 2 weeks, people typically notice smoother texture, fewer dry patches, and a more refreshed-looking complexion. It is especially beneficial for anyone dealing with dehydration, loss of radiance, roughness, or skin that feels tight after cleansing. If your skin is very sensitive, start with once a week and build up as tolerated. Using it more often than directed is usually unnecessary, since the formula is meant to deliver a concentrated treatment rather than a daily mask.
This mask centers on mineral-rich clay plus a hydrating botanical complex. The clay provides over 60 trace minerals, including magnesium, calcium, potassium, and iron, which help purify the skin while supplying minerals that support a healthier-looking complexion. Hyaluronic acid is included for water retention and a plumper appearance, since it binds significant amounts of moisture to the skin. Aloe vera adds soothing hydration, green tea extract provides antioxidant support and helps calm the skin, and vitamin E supports barrier function while protecting against environmental stress. Together, these ingredients make the formula more balanced than a basic mud mask. It is especially useful for people who want one treatment that addresses dryness, dullness, texture, and gentle cleansing in the same step. If someone prefers a very minimal formula with fewer active botanicals, they may want something simpler, but this blend is designed for multi-benefit hydration.
Yes, it fits well into a hydrating skincare routine and pairs especially well with hyaluronic acid serum and moisturizer. After rinsing the mask off, apply toner if you use one, then a hydrating serum, and finish with moisturizer while the skin is still slightly damp to help seal in water. This is one of the best ways to extend the mask's moisture benefits. With retinol, the safer approach is to use the mask and retinol at different times if your skin is sensitive or dry, because combining multiple active steps in one routine can feel too intense for some people. The mask is ideal for anyone trying to rebuild comfort and hydration around stronger skincare products. If your skin tolerates retinol well, you may still be able to use both, but many people prefer the mask on non-retinol nights for a calmer routine.
This mask is best for people with dry, dehydrated, dull, rough, flaky, or mature skin who want hydration and gentle pore cleansing in the same treatment. It is also a good fit for combination skin that needs moisture without giving up the clarifying feel of a mud mask. The formula is particularly useful in dry climates, during colder seasons, after travel, or any time skin feels tight and looks tired. Because it combines clay with hyaluronic acid, aloe vera, green tea extract, and vitamin E, it targets moisture loss, uneven texture, and lack of radiance more than heavy oil control. The Hydrating Mud Mask – Deep Pore Cleansing & Moisture is also a strong pre-event option because skin looks smoother and more refreshed right after use. If someone wants a sheet mask format specifically, this is not that type of product. It is a rinse-off cream mud mask meant for a 10 to 15 minute treatment.

SHIPPING & DELIVERY

Processing Time Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

  • Standard Shipping (Canada & U.S): 5-7 business days
  • Express Shipping (Canada & U.S): 2-3 business days
  • International Shipping: 10-15 business days

Shipping Rates

  • Free standard shipping
  • Express shipping: $9.99 CAD

Order Tracking You'll receive a tracking number via email once your order ships. Track your package anytime through the link provided.

International Orders International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in your order total.

Questions? Contact us at info@pureluxebeautyco.com for any shipping inquiries.

TERMS AND CONDITIONS

Last Updated: January 25, 2026

Welcome to Pure Luxe Beauty Co. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these terms.

1. GENERAL

Pure Luxe Beauty Co ("we," "us," "our") operates pureluxebeautyco.com and sells premium skincare products. These terms apply to all visitors, users, and customers of our website and services.

2. ONLINE STORE TERMS

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your province or territory of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

3. PRODUCTS AND SERVICES

All products and their descriptions, images, and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to limit the quantities of any products or services we offer and to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

4. ACCURACY OF INFORMATION

We strive to provide accurate product information, including ingredients, benefits, and usage instructions. However, we do not warrant that product descriptions, pricing, or other content on this site is accurate, complete, reliable, current, or error-free.

If a product offered by us is not as described, your sole remedy is to return it in unused condition within our return policy timeframe.

5. PRICING AND PAYMENT

All prices are listed in Canadian dollars (CAD) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice.

Payment must be received before your order is processed. We accept major credit cards and other payment methods as displayed at checkout. All transactions are processed securely through Shopify Payments.

6. ORDER ACCEPTANCE AND CANCELLATION

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product availability
  • Errors in product or pricing information
  • Suspected fraudulent or unauthorized transactions
  • Orders that violate these terms

If your order is cancelled after payment has been processed, we will issue a full refund to your original payment method.

7. SHIPPING AND DELIVERY

Shipping times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.

Risk of loss and title for items purchased pass to you upon delivery to the shipping carrier. We are not responsible for lost, stolen, or damaged packages once they have been shipped.

8. RETURNS AND REFUNDS

Please refer to our Refund Policy for detailed information about returns and refunds. All returns must comply with our stated policy requirements.

9. PRODUCT USE AND SAFETY

Our skincare products are formulated for external use only. You agree to:

  • Read all product labels and instructions before use
  • Perform a patch test before using new products
  • Discontinue use immediately if irritation occurs
  • Consult a healthcare professional if you have concerns about product suitability

We are not liable for allergic reactions, skin sensitivities, or adverse effects resulting from product use. It is your responsibility to review ingredient lists and ensure products are suitable for your skin type.

10. INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Pure Luxe Beauty Co and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our website without our express written permission.

11. USER ACCOUNTS

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

12. PROHIBITED USES

You may not use our website for any unlawful purpose or to:

  • Violate any laws or regulations
  • Infringe upon intellectual property rights
  • Transmit harmful code, viruses, or malicious software
  • Collect or harvest information about other users
  • Engage in fraudulent activity
  • Impersonate any person or entity

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Pure Luxe Beauty Co shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from:

  • Your use or inability to use our products or website
  • Unauthorized access to your personal information
  • Product reactions or skin sensitivities
  • Errors or omissions in content
  • Any other matter relating to our service

Our total liability to you for any claim arising from your use of our website or products shall not exceed the amount you paid for the product in question.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pure Luxe Beauty Co and our affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of our website or products
  • Your violation of these Terms and Conditions
  • Your violation of any third-party rights

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not owned or controlled by Pure Luxe Beauty Co. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

16. MODIFICATIONS TO SERVICE AND PRICES

We reserve the right to modify or discontinue our website or any products at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of our service.

17. GOVERNING LAW

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

18. SEVERABILITY

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

19. ENTIRE AGREEMENT

These Terms and Conditions, along with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Pure Luxe Beauty Co regarding your use of our website and purchase of our products.

20. CHANGES TO TERMS

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website following any changes constitutes acceptance of those changes.

We encourage you to review these terms periodically to stay informed of any updates.

21. CONTACT INFORMATION

For questions about these Terms and Conditions, please contact us at:

Pure Luxe Beauty Co
Email: info@pureluxebeautyco.com
Website: pureluxebeautyco.com

REFUND POLICY

Last Updated: January 25, 2026

At Pure Luxe Beauty Co, your satisfaction is our priority. We stand behind the quality of our premium skincare products and want you to love every purchase. If you're not completely satisfied, we're here to help.

1. 30-DAY SATISFACTION GUARANTEE

We offer a 30-day satisfaction guarantee on all purchases. If you're not satisfied with your order, you may return eligible products within 30 days of delivery for a refund or exchange.

2. RETURN ELIGIBILITY

To be eligible for a return, products must meet the following conditions:

Returnable Products:

  • Unopened products in original, sealed packaging
  • Products in new, unused condition
  • Original packaging intact and undamaged
  • All labels, seals, and protective wrapping present
  • Proof of purchase (order number or receipt)

Non-Returnable Products:

For health, safety, and hygiene reasons, the following items cannot be returned:

  • Opened or used skincare products
  • Products with broken seals or tampered packaging
  • Products without original packaging
  • Sale or clearance items marked as "final sale"
  • Gift cards or digital products
  • Products purchased from unauthorized retailers

3. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, we will gladly replace it or issue a full refund at no cost to you.

What to Do:

  • Contact us within 7 days of receiving your order
  • Email us at info@pureluxebeautyco.com with your order number
  • Include clear photos of the damaged product and packaging
  • Describe the issue in detail

We will arrange for a replacement shipment or process a full refund, including original shipping costs. You will not be responsible for return shipping of damaged or defective items.

4. HOW TO INITIATE A RETURN

To start a return, please follow these steps:

Step 1: Contact Us Email us at info@pureluxebeautyco.com with:

  • Your order number
  • Items you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Receive Authorization We will review your request and send you:

  • Return authorization number (required for all returns)
  • Return shipping instructions
  • Return address

Step 3: Ship Your Return

  • Pack items securely in original packaging
  • Include your return authorization number
  • Ship to the address provided
  • We recommend using a trackable shipping method

Important: Returns without a return authorization number may not be processed. Please do not ship returns without contacting us first.

5. RETURN SHIPPING COSTS

Standard Returns: Customers are responsible for return shipping costs unless the product is damaged, defective, or we made an error in your order.

Damaged/Defective Products: We will provide a prepaid return shipping label or reimburse your return shipping costs.

Tip: We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns lost or damaged in transit.

6. REFUND PROCESSING

Inspection: Once we receive your return, we will inspect the items to ensure they meet our return eligibility requirements.

Processing Time:

  • Returns are inspected within 2-3 business days of receipt
  • Approved refunds are processed within 5-7 business days
  • Refunds are issued to your original payment method

Notification: You will receive an email confirmation once your return has been received, inspected, and approved.

Refund Timeline: Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

7. PARTIAL REFUNDS

In certain situations, only partial refunds may be granted:

  • Products showing signs of use or wear
  • Products returned more than 30 days after delivery
  • Products not in original condition or missing packaging
  • Products damaged due to misuse or improper storage

We will notify you if your return qualifies for only a partial refund and the amount you will receive.

8. EXCHANGES

We are happy to exchange products for a different size, color, or variant, subject to availability.

How to Exchange:

  • Follow the return process outlined above
  • Indicate in your return request that you'd like an exchange
  • Specify which product you'd like to receive instead

Exchange Processing: Once we receive and approve your return, we will ship your exchange item at no additional cost (within Canada).

9. SHIPPING COSTS

Original Shipping: Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Return Shipping: Customers are responsible for return shipping costs for standard returns.

10. RESTOCKING FEES

We do not charge restocking fees for standard returns that meet our eligibility requirements.

11. LATE OR MISSING REFUNDS

If you haven't received your refund within the expected timeframe:

First, check:

  • Your bank account or credit card statement again
  • Contact your credit card company (it may take time for refunds to post)
  • Contact your bank (processing times vary)

Still haven't received your refund? Contact us at [your email] and we will investigate the issue.

12. WRONG ITEM RECEIVED

If you receive the wrong item due to our error:

  • Contact us immediately at info@pureluxebeautyco.com
  • We will arrange for the correct item to be shipped at no cost
  • We will provide a prepaid return label for the incorrect item
  • You will receive the correct product and a full refund of any price difference

13. LOST OR STOLEN PACKAGES

Before Delivery: If your tracking shows the package as delivered but you haven't received it:

  • Check with neighbors or building management
  • Verify the shipping address on your order
  • Wait 24-48 hours (sometimes carriers mark packages as delivered early)

After 48 Hours: Contact us at info@pureluxebeautyco.com and we will:

  • Investigate with the shipping carrier
  • File a claim if necessary
  • Work with you to resolve the issue

Note: We are not responsible for packages stolen after confirmed delivery. We recommend shipping to a secure location or using signature confirmation for high-value orders.

14. CANCELLATIONS

Before Shipment: You may cancel your order for a full refund if it has not yet been shipped. Contact us immediately at info@pureluxebeautyco.com with your order number.

After Shipment: Once an order has shipped, it cannot be cancelled. You may refuse delivery or follow our standard return process once you receive the package.

15. GIFT RETURNS

Products purchased as gifts can be returned for store credit or exchange.

Gift Return Process:

  • Contact us with the gift order number (if available)
  • Follow standard return procedures
  • Store credit will be issued in the form of a gift card

Note: Refunds for gift purchases will be issued to the original purchaser's payment method, not the gift recipient.

16. INTERNATIONAL RETURNS

International customers are responsible for all return shipping costs and any customs fees or duties incurred.

Important: We recommend using a trackable shipping method with insurance for international returns. We are not responsible for returns lost in international transit.

17. CONTACT US

If you have questions about our Refund Policy or need assistance with a return, please contact us:

Pure Luxe Beauty Co
Email: info@pureluxebeautyco.com
Response Time: Within 24-48 hours (Monday-Friday)

We're here to ensure you have a positive experience with our products and are committed to resolving any issues quickly and fairly.

PRIVACY POLICY

Last Updated: January 25, 2026

At Pure Luxe Beauty Co, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pureluxebeautyco.com or make a purchase from us.

1. INFORMATION WE COLLECT

Personal Information You Provide

When you visit our website or make a purchase, we may collect the following personal information:

  • Contact Information: Name, email address, phone number, shipping address, billing address
  • Payment Information: Credit card details, billing information (processed securely through our payment processor)
  • Account Information: Username, password, order history, preferences
  • Communication Data: Information you provide when contacting customer service, product reviews, survey responses

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages viewed, time spent on pages, links clicked, referring website
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Order Processing and Fulfillment

  • Process and complete your orders
  • Send order confirmations and shipping notifications
  • Manage payments and prevent fraud
  • Handle returns and exchanges

Customer Service

  • Respond to your inquiries and support requests
  • Provide product information and recommendations
  • Resolve disputes and troubleshoot issues

Marketing and Communications

  • Send promotional emails about new products, special offers, and sales (with your consent)
  • Personalize your shopping experience
  • Send newsletters and skincare tips
  • Conduct surveys and gather feedback

Website Improvement

  • Analyze website usage and trends
  • Improve our website functionality and user experience
  • Develop new products and services
  • Conduct research and analytics

Legal and Security

  • Comply with legal obligations and regulations
  • Protect against fraud and unauthorized transactions
  • Enforce our Terms and Conditions
  • Protect our rights and property

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following parties:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

  • Payment Processors: To process your payments securely (e.g., Shopify Payments, Stripe)
  • Shipping Carriers: To fulfill and deliver your orders (e.g., Canada Post, courier services)
  • Email Service Providers: To send marketing emails and order notifications (e.g., Klaviyo, Shopify Email)
  • Analytics Providers: To analyze website traffic and user behavior (e.g., Google Analytics)
  • Customer Service Tools: To provide support and manage customer relationships

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If Pure Luxe Beauty Co is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders, subpoenas, or legal processes
  • Requests from government authorities or law enforcement
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activity

With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality (e.g., shopping cart, checkout)
  • Performance Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing to deliver personalized ads

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Order Information: Retained for at least 7 years for accounting and tax purposes
  • Marketing Data: Retained until you unsubscribe or request deletion
  • Account Information: Retained until you close your account or request deletion

6. YOUR PRIVACY RIGHTS

Under Canadian privacy law (PIPEDA), you have the following rights:

Access You have the right to request access to the personal information we hold about you.

Correction You have the right to request correction of inaccurate or incomplete personal information.

Deletion You have the right to request deletion of your personal information, subject to legal retention requirements.

Withdrawal of Consent You may withdraw your consent for us to use your information for marketing purposes at any time.

Opt-Out of Marketing You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly.

Data Portability You have the right to request a copy of your personal information in a structured, commonly used format.

To Exercise Your Rights

To exercise any of these rights, please contact us at info@pureluxebeautyco.com. We will respond to your request within 30 days.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures Include:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-compliant providers
  • Regular security audits and updates
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and stored on servers located outside of Canada, including in the United States, where our service providers (such as Shopify) operate.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable privacy laws.

9. CHILDREN'S PRIVACY

Our website and products are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete that information immediately.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. DO NOT TRACK SIGNALS

Some browsers include a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals. However, you can control tracking through your browser settings and cookie preferences.

12. MARKETING COMMUNICATIONS

Email Marketing

With your consent, we may send you promotional emails about:

  • New product launches
  • Special offers and discounts
  • Skincare tips and educational content
  • Exclusive subscriber benefits

You can opt out of marketing emails at any time by:

  • Clicking the "unsubscribe" link in any email
  • Updating your account preferences
  • Contacting us at info@pureluxebeautyco.com

Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your orders.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Post the revised policy on our website
  • Notify you of significant changes via email (if you have an account)

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

14. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Pure Luxe Beauty Co
Email: info@pureluxebeautyco.com
Website: pureluxebeautyco.com

We are committed to resolving any privacy concerns you may have and will respond to your inquiry within 30 days.

15. COMPLIANCE WITH CANADIAN PRIVACY LAW

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

If you believe we have not complied with applicable privacy laws, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca

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